Returns & refunds

If something is not right, we want to fix it. This page sets out your return rights and how to use them.

Our 30-day return policy

You may return most items within 30 days of delivery for a refund, provided they are unused, in their original packaging, and in resalable condition. Start a return by contacting us with your order number and a short description of the issue — please do not send anything back before we reply, as returns need to be directed to the correct warehouse.

Your statutory cancellation rights (EU and UK)

If you are a consumer in the EU or UK, you have a legal right to cancel a distance-selling order within 14 days of receiving the goods, without giving a reason. You then have a further 14 days to return them. We will refund the price you paid, including standard outbound delivery, within 14 days of receiving the goods back or of proof that you sent them. These rights are in addition to our 30-day policy, and nothing on this page limits them.

Damaged, faulty, or incorrect items

If your item arrives damaged, faulty, or is not what you ordered, contact us within 30 days with photographs of the item and its packaging. We will arrange a replacement or a full refund including shipping, at your choice, and you will not pay return postage.

Items we cannot accept back

• Items sealed for health or hygiene reasons where the seal has been broken — for example earphones, cosmetics, underwear, and grooming products.
• Personalised or custom-made items.
• Items returned in a condition that makes them unsalable, beyond the handling needed to inspect them.

These exclusions do not apply where an item is faulty or not as described.

Return shipping costs

Where you are returning an item because it is faulty, damaged, or incorrect, we pay return shipping. Where you are returning an item because you changed your mind, return shipping is at your cost, unless local law provides otherwise.

How refunds are issued

Refunds are made to the original payment method through Whop, our payment processor. Once we have received and inspected the return, we process the refund within 3 business days; your bank may then take a further 5 to 10 days to show it. We will email you when the refund is issued.

Cancelling before dispatch

If your order has not yet been dispatched, contact us as soon as possible and we will cancel it and refund you in full.