Contact us
Every order on this site is sold and supported by Maktib, so questions come straight to us rather than to a third-party seller.
We aim to reply within one business day. Include your order number (it looks like MKT-XXXXXX and is in your confirmation email) so we can help without a round trip.
What to include
- Where is my order? — your order number. If it has shipped, check the tracking number in your dispatch email first, as tracking can take a day or two to start updating.
- Something arrived damaged or wrong — your order number and photographs of the item and its packaging. See returns & refunds.
- I want to return something — your order number and which item. Please wait for our reply before sending anything back, so it reaches the right warehouse.
- Change or cancel an order — contact us quickly; we can usually help if it has not been dispatched.
- Privacy request — tell us what you would like us to do with your data. See the privacy policy.
Before you write
Our shipping page covers delivery times, tracking, and customs charges, and the returns page covers refunds and cancellation rights — those answer most questions immediately.